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Customer portal and multi-channel reminder

Integrated customer portal & multi-channel reminder: simplify the payment process

All relaunch channels, in a single platform

With Aston AI, you can manage your customer reminders across all channels without changing tools. Whether by email, SMS, paper mail, call, ERE (electronic registered email) or via a secure customer portal, everything is controlled from a single interface.

Why is multi-channel relaunch essential?

  • Because not all customers respond in the same way
  • Because habits have changed: mobile, digital, cloud
  • Because a single reminder = little impact. Several targeted reminders = results.

Aston AI lets you intelligently script the combination of channels according to customer profile.

The Aston AI customer portal: a seamless experience for payers

Each e-mail or letter may contain a secure link to a personalized portal. The customer can then :

  • View invoices online
  • Pay directly by card or bank transfer
  • Suggest a timetable or ask a question
  • Integrated messaging

No need to search for an IBAN or call your customer service.

Find out more about Aston AI

Aston AI: From Order to Cash

Founded in 2011, ASTON AI, voted Fintech of the Year 2015, has revolutionized the receivables management market in ten years by offering a high-performance, simple, comprehensive and innovative platform. ASTON AI platforms benefit from 10 years of continuous technological development and an in-house R&D department dedicated to digital services.

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Boost channels available with Aston AI

Email

  • Customizable dynamic templates (clips)
  • Automatic scenario-based planning
  • Tracking opening, reading, clicking

ERE (Electronic Registered Email)

  • Shipment by AR24 or Yooz
  • Certified legal value

Phone call

  • Task in the manager’s To-Do list
  • Comment saved in customer timeline

SMS

  • Perfect for small sums or short reminders
  • Includes a link to the payment portal

Paper mail

  • Automatic shipment via La Poste (with scanned AR)
  • Integration with Docaposte

Everything can be traced, analyzed and optimized

  • Complete history of all reminders messages (channel, date, template, response)
  • Read rate, click rate, payment rate
  • Continuous optimization of scenarios

Why it's a real cash booster

  • + answers (thanks to messaging and interactive links)
  • + fast payments (portal + card + transfer)
  • – disputes (better communication, better evidence)

Aston AI vs. conventional solutions

Email + SMS

✅ Included, integrated multi-channel
❌ Partial, often limited to email

ERE (AR24, Yooz)

✅ Natively integrated, legal value
❌ Often absent or not automated

Automated mail

✅ Shipment via La Poste, traceability included
❌ Manual shipment, without proof of receipt

Payment portal

✅ Customized by customer, direct link in reminders
❌ Generic or non-existent

Monitoring & Analysis

✅ Real-time dashboard, cash/relance KPIs
❌ Manual spreadsheets, little visibility

Want to modernize your reminders?

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