Outstanding customer service
We are committed to offering you much more than software. We’re a partner dedicated to simplifying collections management. With a human-centered approach and a focus on innovation, our goal is clear: to make our solution an ally accessible to all.
Find out how
can help you
Your training/installation
A dedicated, round-the-clock advisor
New, updated features
Your training/installation
2solutions are available to you
1.
Customized support
for optimal deployment
We train you and we love it
Onboarding is a decisive stage in our relationship with our customers, and is fully covered by your contract. Our consultants ensure that every user is trained and quickly at ease with our solutions, whatever their experience. We’re obsessed with ensuring that every business gets the most out of our platform.
2.
Register with
autonomy
Create your Aston Cash Collection account in just a few clicks and configure the platform on your own. Our intuitive interface makes it easy to get started. You fill in your company’s main details, such as name, address, main currency and logo. Aston Cash Collection is designed so that you can get to grips with the platform independently right from the start.
2.
You then have three options for integrating your data and managing your invoices in just a few clicks
Direct invoice creation in Aston Cash Collection
Upload your invoices in PDF format
Import Excel files for your invoices and customers
A dedicated, round-the-clock advisor
Personalized human support
We're there for you 24/7
Committed to your success, our advisors are always available to support you and answer your questions by e-mail or telephone. Your questions are often specific to your structure and require a precise and rapid response. That’s why we’ve decided to guarantee you 100% human support, 100% at your service.
In concrete terms, our customer support operates as follows
1.
Assistance
CSM
2.
Support
multichannel
3.
Access our comprehensive knowledge base
4.
Dedicated account manager
5.
Updates and improvements
6.
Continuing education
Functionality updates
Our dedicated customer support
Your feedback guides our innovations
Your feedback is at the heart of our approach and our Road Map. Every piece of feedback is an opportunity to better understand your needs and to direct our R&D towards features that have a real impact. By listening carefully to your suggestions, we enrich our solution with useful features for the whole community. We’re proud to say that for the past 15 years, 80% of our Road Map has come from discussions with our customers.
With Aston AI, choose a partner who cares about you, a technology that adapts to you, and end-to-end human support.
Software that takes care of all your reminders
“Very functional software that manages thousands of reminders automatically according to established scenarios.”
Laurent G. (FR) – Jan. 3 2025
ASTON AI An ever-reactive team
“Aston is responsive when problems are encountered, when evolution requests are made or when special help is needed.”
Nathalie Perrin (FR) – Jan. 6 2025
👉 See all reviews on our Trustpilot profile: Aston AI – Trustpilot
Customer Reviews -Trustpilot – Aston AI
⭐ Average ASTON AI customer review: 4.3 / 5 – Excellent
👉 See all reviews on our Trustpilot profile: Aston AI – Trustpilot
Satisfied with ASTON AI customer workstation dunning platform
“An easy-to-implement solution with rapid cash flow gains.
Support is available and responsive. Regular additions of new functionalities bring more possibilities to dunning management and customer analysis, without complicating the user’s work.
High-performance collection software and exceptional customer service!
“We have just implemented the ASTON AI solution and are very satisfied with the quality of their collection software. The interface is intuitive and easy for team members to learn. The quality of their customer service is outstanding: responsive and attentive, they support us every step of the way, and their advice is invaluable in optimizing our processes.We highly recommend ASTON AI to any company looking to improve its collection management performance. “
A must! ASTON AI Cash Collection credit management software
“Aston AI is the really indispensable tool for collections, for its ergonomics, its fluidity, this tool is really very reliable, the DSO is significantly improved.
Support is always available, a top team. “
A reminder software essential to everyday life
“I use Aston every day, for me it is essential in managing customer reminders, extremely easy to use. I recommend it.”
Sylvia Delale (FR) – Jan. 8 2024
ASTON AI fast, efficient support
“ASTON AI Cash collection
Fast, efficient customer service!”
Nadine (FR) – Dec. 30 2024
Software to optimize DSO
“Aston AI allows me to send out reminders to customers who are behind with their payments. The solution is quite practical. You can personalize your reminder messages. Recently, I’ve been looking to optimize my DSO and this solution is just right for me. I recommend it.“
Louis du Pré (FR) – March 15, 2025
Comprehensive, time-saving order-to-cash platform
“Easy to use and very complete platform. Saves a lot of time for follow-up and reminders. Technical support very responsive and ready to find solutions for its customers. Really recommend.”
Sacha (FR) – Dec. 27 2024
Fluid, easy-to-use software
“I find Aston AI very fluid, after the training it’s easy to get the hang of. If we need improvements, the development department and Julien are very responsive.”
Margot Kuntz (FR) – Dec. 20 2024
Excellent collection software platform
“Excellent product for tracking collections. Promise kept by very responsive customer service.”
Customer (FR) – Dec. 20 2024
Efficient, scalable customer reminder software
“Aston AI gives us a dedicated and efficient Credit Management tool. It’s easy to access and use. The Aston AI team is responsive to our needs. Evolutions have been carried out, which is a real plus.”
Annabelle Pain (FR) – Dec. 30 2024
Business Case: Industrializing receivables management in the temporary employment sector
Size ETI Sales figures 1.2 billion Sector Interim Context In the temporary employment sector, companies have to manage a large volume of invoices every week.
Business Case: Streamlining Collections at a Fast-Growing International SME
Size SMEs Revenue 72M Sector no Background Specializing in cultural merchandise, this small and medium-sized enterprise has a strong presence in Europe. Although it is
Business Case: Optimizing multi-point payment management in B2C logistics
Size Multinational Sales figures 156M Sector Nan Context B2C logistics, multi-point collections: With a dense network of delivery points and split collections, the company was
