Outstanding service
We are committed to offering you much more than software. We are a partner dedicated to simplifying receivables management. With an approach focused on people and innovation, our objective is clear: to make our solution an ally accessible to all.
Find out how
can help you
Your training/installation
A dedicated, round-the-clock advisor
New, updated features
Your training/installation
2solutions are available to you
1.
Customized support
for optimal deployment
We train you and we love it
Onboarding is a decisive stage in our relationship with our customers, and is fully covered by your contract. Our consultants ensure that every user is trained and quickly at ease with our solutions, whatever their experience. We’re obsessed with ensuring that every business gets the most out of our platform.
2.
Register with
autonomy
Create your Aston Cash Collection account in just a few clicks and configure the platform on your own. Our intuitive interface makes it easy to get started. You fill in your company’s main details, such as name, address, main currency and logo. Aston Cash Collection is designed so that you can get to grips with the platform independently right from the start.
2.
You then have three options for integrating your data and managing your invoices in just a few clicks
Direct invoice creation in Aston Cash Collection
Upload your invoices in PDF format
Import Excel files for your invoices and customers
A dedicated, round-the-clock advisor
Personalized human support
We're there for you 24/7
Committed to your success, our advisors are always available to support you and answer your questions by e-mail or telephone. Your questions are often specific to your structure and require a precise and rapid response. That’s why we’ve decided to guarantee you 100% human support, 100% at your service.
In concrete terms, our customer support operates as follows
1.
Assistance
CSM
2.
Support
multichannel
3.
Access our comprehensive knowledge base
4.
Dedicated account manager
5.
Updates and improvements
6.
Continuing education
Functionality updates
Our dedicated customer support
Your feedback guides our innovations
Your feedback is at the heart of our approach and our Road Map. Every piece of feedback is an opportunity to better understand your needs and to direct our R&D towards features that have a real impact. By listening carefully to your suggestions, we enrich our solution with useful features for the whole community. We’re proud to say that for the past 15 years, 80% of our Road Map has come from discussions with our customers.
With Aston AI, choose a partner who cares about you, a technology that adapts to you, and end-to-end human support.
Our customers tell the story of our collaboration
High-performance collection software and exceptional customer service!
“We have just implemented the ASTON AI solution and are very satisfied with the quality of their collection software. The interface is intuitive and easy for team members to learn. The quality of their customer service is outstanding: responsive and attentive, they support us every step of the way, and their advice is invaluable in optimizing our processes.We highly recommend ASTON AI to any company looking to improve its collection management performance. “
Satisfied with the solution
“An easy-to-implement solution with rapid cash flow gains.
Support is available and responsive. Regular additions of new functionalities open up new possibilities for managing reminders and analyzing customer accounts, without complicating the user’s work. “
A MUST!
“Aston ITF is a really indispensable tool for collections, for its ergonomics, its fluidity, this tool is really very reliable, the DSO is significantly improved.
Support is always available, a top team. “
