Customer portal
Offer your customers a secure portal
The ACC Customer Portal is an online interface dedicated to your debtor customers, natively integrated into our dunning and collection solution. dunning and collection solution. Accessible 24 hours a day from a computer or cell phone, this portal enables each customer to consult their invoices, track their outstandings in real time, ask questions directly to your teams, and above all, pay immediately via secure payment links.
A real performance lever for your receivables management, the portal helps to reduce late payments, streamline communication between creditors and debtors, and accelerate the order-to-cash cycle. It improves both the user experience of your customers and the productivity of your collection team, by limiting scattered exchanges (emails, calls) and centralizing all actions in a single platform.
Designed to meet the challenges of SMEs, ETIs and international groups, the Aston Cash Collection portal is part of an approach to digitizing customer collections and simplifying the payment process. It can be adapted to any profile (B2B, B2C, public sector), and integrates seamlessly into your existing system.
What the ACC Customer Portal brings to your collections and receivables management
1. Centralized and autonomous access to all their information
Your customers can access all their invoices, statements (total outstanding, overdue, average overdue) and payment history online, without delay or friction. This transparency enables them to monitor their situation at all times, promoting better understanding and a natural reduction in disputes.
2. Interactive exchange to enrich each file
They can respond directly via the integrated messaging system. Each interaction (question, objection, clarification) is automatically time-stamped and keeps the customer file up to date in your platform, without re-entering data. You gain in speed, context and traceability.
3. Easy one-click payments, even via smartphone
Customers receive a payment link or secure flash code, enabling them to pay by credit card, direct debit, bank transfer, or even in instalments (3, 4 or 10 times). Payment is instantly recorded and accepted, strengthening your cash flow while enhancing the customer experience.
4. A platform that frees up your team and strengthens customer relations
You configure the portal for your customers (B2B or B2C) in just a few clicks. This autonomy reduces incoming requests, simplifies management and lets you focus on customers who are really at risk. At the same time, the customer experience is enhanced and the relationship strengthened.
Help them do their job
(total outstanding, outstanding overdue, average overdue)
automatically update your files
Make it easy for them to pay
through the payment link or flash code
direct debit or bank transfer
Offer to pay in instalments
You too can benefit from this portal
With our solution, you communicate in real time with your customers, who have direct access to their invoices, outstanding amounts and amounts due, and you facilitate their payments.
A complete platform for collections and Credit Management
Aston AI Cash Collection is a SaaS Order-to-Cash platform that brings together all the modules needed to optimize receivables management: debt collection, dispute management, credit management and DSO improvement.
Frequently Asked Questions About the Customer Portal
What is the Aston AI Customer Portal?
A secure online portal for your customers, accessible 24 hours a day on a computer or mobile device. There, they can view their invoices and account balances, ask questions, and pay online.
What payment methods are available?
Credit card, direct debit, bank transfer, and payment in 3, 4, or 10 installments via a link or a secure QR code. The payment is processed immediately.
How are interactions with customers tracked?
The customer responds via the built-in messaging system. Each exchange is time-stamped and added to the customer’s file without the need for re-entry.
Is the portal suitable for both B2B and B2C?
Yes: B2B, B2C, and the public sector. It can be configured in just a few clicks and integrates without the need for complex development.
To learn more, read our guide: Customer Follow-Up: Best Practices.
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