Background
Bureautique/IT DOM-TOM: As an IT supplier, the company was faced with growing customer outstandings, but had no structured monitoring tool. Management was done manually, with no consolidation or alerts in case of drift. The need for an intuitive, mobile solution for its sales and finance teams had become urgent.
Objective
In an office/IT context in the French overseas departments and territories, Sharp Center was faced with recurring challenges in the area of accounts receivable management. Dunning processes were partially manual, resulting in significant time wasting, irregular follow-up of collections and a lack of visibility on customer balances.
The company was looking to improve debt collection, anticipate unpaid invoices, and structure its customer reminders efficiently, while meeting a key need: to set up detailed monitoring of outstandings for sales teams, in order to better manage customer accounts on a day-to-day basis.
It also wanted to have a consolidated, multi-currency view of its dashboards, to centralize information, improve readability and facilitate decision-making.
Solution Implemented
To meet these challenges, Aston AI has implemented its Cash Collection solution. Automated e-mail reminders from ASTON, centralized alerts. The platform has been configured for proactive receivables management, with automated reminders, risk segmentation and integrated predictive scoring.
A solution adapted to their time zone has also been deployed, guaranteeing continuity of service and fluid use for sales and finance teams, even in the French overseas departments and territories.
All accessible via an intuitive web interface, with no technical overhead.
The implementation ofAston AI Cash Collection has enabled Sharp Center to digitize and structure its collection processes, with immediate impact on operational efficiency and cash performance.
Thanks to automated e-mail reminders, centralized alerts and proactive risk management, teams now have clear, reliable control over receivables.
In concrete terms, Sharp Center achieved a 9-day reduction in DSO, while gaining in operational comfort: fewer manual tasks, less dependence on dispersed monitoring, and significant time savings on the finance and sales side (with a direct HR benefit).
Over and above the figures, the solution has made it possible to secure dunning processes, improve available cash, and transform receivables into real cash levers, while streamlining exchanges with debtor customers.
