This month, several major evolutions have gone into production to enrich the user experience on the Aston Cash Collection platform. Discover the latest Aston AI news in January 2025: Redesigned dashboards, Improved dunning tracking, Gamification and much more to optimize your Aston Cash Collection experience. What’s more, we’ll be taking our users’ feedback and opinions from December into account when defining new features for the future.
For more information, read our guide: Debt Collection Software: The Complete Guide.
Redesign of dashboards on home pages
We’ve redesigned the platform’s welcome to fit in with the new Aston AI January 2025. In this way, we offer an experience tailored to each user role:
For collection agents, the dashboard focuses on the tasks to be carried out.
As for financial managers, they now have direct access to strategic indicators.
Improved follow-up of follow-up actions
The block dedicated to dunning actions has been optimized:
Actions to be carried out: Quickly identify the actions to be carried out on today’s date.
Actions that cannot be carried out: Dunning actions that cannot be carried out as they stand for specific reasons are now clearly indicated (e.g. absence of e-mail address on the contact for whom the e-mail-type dunning action is intended, etc.).
Actions carried out in error: Quickly identify actions that have been unsuccessful, such as a blocked e-mail on the recipient’s side.
Thanks to this increased visibility, you can quickly resolve any problems and gain in efficiency.
Gamification and personalization
This new feature is part of Aston AI’s evolutions this month: we’ve introduced a brand new gamification system to make your use of the platform more engaging :
Personalized profiles: Each user can now define a profile with an associated photo.
Rewards: Earn multi-level badges (Bronze, Silver, Gold) by performing specific manipulations on the platform. These rewards are visible directly in your interface, adding a playful dimension to your daily tasks.
Improved ergonomics for entity selection
We’ve optimized entity selection in drop-down lists. You can now use the CTRL and SHIFT keys on your keyboard to initiate a selection, making it even easier to manage your operations.
Third-party contacts available via the contact link
You can now select third-party contacts when sending an e-mail to a customer contact, enabling you to optimize your communications.
Download all related customer documents
We’ve added a button for bulk downloading of a customer’s linked documents. You’ll be able to download all these documents to your workstation in a single operation.
We deployed these new features thanks to valuable feedback from our users during a recent sprint. We are convinced that they will significantly enhance the Aston Cash Collection experience. These Aston AI January 2025 novelties will improve your productivity.
Read also:
