AVA Support is our Artificial Intelligence natively integrated into the Aston AI Cash Collection platform.
To learn more, read our guide: Artificial Intelligence and Debt Collection.
Its objective is simple: to enable credit managers, collection managers and finance teams to obtain immediate, reliable and useful answers, both on the business and on the practical use of the platform.
As such, AVA Artificial Intelligence Support addresses questions related to collections, credit management, and accounts receivable management.
In addition, it assists users in learning how to use and leverage Aston AI’s features.
AVA Artificial Intelligence is available 24 hours a day, 7 days a week, directly within the Aston AI work environment.
In practice, it draws on more than 15 years of industry expertise in debt recovery and cash collection.
Artificial Intelligence based on Aston AI expertise
Unlike a general-purpose chatbot, AVA Support Artificial Intelligence does not search the web.
In fact, it provides neither approximate answers nor information taken out of context.
This is a proprietary AI (Artificial Intelligence) system developed by the Aston AI teams.
As such, AVA relies exclusively on:
the in-house business expertise of Aston’s teams,
definitions from the field,
the real functionality of the Aston AI platform.
As a result, users benefit from clear, precise and directly usable answers, on both the business and the tool.
Discover Aston Cash Collection, the automated debt collection software that
Turn your customer base into a growth driver created by Aston AI.
A pedagogical Artificial Intelligence assistant for collections and customer care
AVA Support Artificial Intelligence answers key business questions asked by customer care professionals.
For example, it helps you understand :
what DSO is and how to interpret it,
how to read and analyze an ageing scale,
what a cash flow forecast means,
how to analyze late payments,
how to prioritize recovery actions.
The answers are written in business language, without unnecessary jargon.
As a result, AVA takes a practical approach that can be directly applied in everyday work.
As a result, it acts as a clear and permanent reference, useful for :
accelerate the skills development of new employees,
secure the practices of experienced teams.
An Artificial Intelligence guide to using Aston AI Cash Collection
Beyond business definitions, AVA Support acts as a functional assistant to the Aston AI platform.
In concrete terms, users can ask it :
how to modify a dunning scenario,
how to consult or analyze a dashboard,
how DSO is calculated in the platform,
how to interpret an indicator,
how to use a specific function.
AVA then provides clear, structured, step-by-step instructions.
The result: the user can take action on their own, without needing to contact support.
Proprietary AI Artificial Intelligence, closed to the web and performance-oriented cash
AVA Support is based on a key principle: no uncontrolled external sources.
In fact, the assistant only responds from :
Aston AI expertise,
over 15 years’ experience in the industry,
platform-specific rules and indicators.
AVA does not deliver theoretical answers. It answers within the exact framework of the business and the tool used.
AVA Support Artificial Intelligence, co-pilot of the collections business
On a day-to-day basis, AVA Support enables users to :
save time,
secure their practices,
better exploit the platform,
improve collection performance,
fine-tune DSO and cash receipts.
Finally, AVA acts as a business co-pilot, always available and aligned with the real challenges of the customer workstation.
Read user reviews from those who have chosen to trust Aston AI with their debt collection follow-ups.
The first level of the Aston AI Artificial Intelligence program
AVA Support is the first level of the artificial intelligence program developed by Aston AI.
In fact, this first platform was designed to meet a fundamental need:
to support users in their day-to-day work in a simple, reliable, and immediate way.
This first level of AI is deliberately focused on :
business support,
assistance in using the platform,
operational teaching,
team autonomy.
AVA Support therefore lays the foundations for useful, controlled and results-oriented artificial intelligence, directly at the service of cash and collections.
More effective relaunching with AVA Artificial Intelligence and Aston AI Cash Collection
Thanks to AVA Support, users of the Aston AI platform now have :
an integrated business assistant,
permanent, consistent and reliable support,
an intelligent guide to making the most of the platform.
As a result, our teams are more efficient in their dunning and collection activities.
What’s more, they secure their practices while improving overall customer performance.
