Debtor chat

The Debtor Chat is a messaging module integrated into the customer portal. The customer (the debtor) can write directly to the collections department to ask a question, report a problem, or suggest a payment date.

Example

A customer writes in the chat: “We’re missing the purchase order to make the payment.” The collections specialist adds it to the portal within an hour, and the invoice is paid the next day.

Why It’s Important

Many delays stem from a small question that has gone unanswered. A quick and simple exchange clears up these roadblocks and keeps the entire history in one place.

To learn more: the Aston AI customer portal and centralize customer responses.

See also: customer portal, customer statement, follow-up timeline.