Interactive customer portal

The interactive customer portal is a secure online space where each customer can view their bills and account statements, download copies, pay online, ask questions, or report a dispute.

Example

A customer receives a reminder with a link to their portal. They see three outstanding invoices, pay two of them by card, and report an issue with the third one—all directly from the portal.

Why It’s Important

The portal cuts down on a lot of emails and phone calls (“Can you resend me the invoice?”) and resolves issues more quickly. Customers find it easier to pay, so they pay sooner.

For more information: the Aston AI customer portal and the customer portal—an effective and tactful way to follow up.

See also: overdue account, payment link, multichannel reminder.