Size
Multinational
To learn more, read our guide: “7 Ways to Reduce DSO,” and check out our debt collection software.
Revenue
156M
Sector
B2C Logistics
Background
B2C logistics, multi-point collections: With a dense network of delivery points and split collections, the company was faced with a fragmentation of customer data. The lack of automation led to frequent delays and time-consuming customer follow-up. In addition, the complexity of the flows required a solution capable of aggregating and structuring the entire activity.
Objective
In a b2c logistics context, with multi-point collections, Relais Colis was facing recurring challenges in customer receivables management. Indeed, dunning processes were partially manual, resulting in a significant loss of time, irregular monitoring of collections and a lack of visibility on customer balances. As a result, the company was looking to improve debt collection, anticipate unpaid invoices, and structure its customer dunning efficiently.
Solution Implemented
To meet these challenges, Aston AI has implemented its Cash Collection solution. ASTON + typed models + scanned follow-up. More specifically, the platform was configured to ensure proactive receivables management, with automated reminders, segmentation by risk, and integrated predictive scoring. What’s more, everything is accessible via an intuitive web interface, with no technical overhead.
-39% unpaid > 60j, clear modeling. These results demonstrate the concrete effectiveness of a well-thought-out digitalization of the dunning process. They enable the company to transform receivables into cash leverage, while streamlining exchanges with debtor customers.
Results Obtained
Key benefits
All in all, thehe integration of Aston AI Cash Collection has led to major advances: automation of time-consuming tasks, operational time savings, improved available cash flow, and more secure dunning processes. As a result, the company has been able to better manage its receivables, reduce DSO, and unite its teams around a common, collaborative and scalable tool. A real paradigm shift in cash management.
Frequently asked questions
What are the challenges related to collections in B2C logistics?
With a dense network of delivery locations and split payments, customer data is scattered, and tracking it is very time-consuming.
What has Relais Colis implemented?
Automated follow-ups using templates tailored to each situation, customer segmentation based on risk, and predictive scoring—all accessible through a simple web interface.
What were the results?
A 39% reduction in accounts receivable over 60 days past due and a clear overview of business operations.
View all of our customer case studies or learn more about the Aston AI debt collection software.
