Md.Mustakim Ahmed 🧙‍
Jasbir Singh
Ajay
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ASTON AI Support CSM

CSM ASTON Cash Collection team support commitments

Your complete satisfaction is our priority.

collection software support

 

Our Customer Succes Management department is at your disposal.

Implementing or migrating to a cloud-based order-to-cash dunning tool in SaaS mode means you’ll be up and running in no time. For this the platform must be immediately available online and secure. Thus, the main issue is the rapid adoption of the platform. That’s why a platform like ASTON AI Cash Collection adopts a two-pronged strategy:

⇒ Rely on the strength of its expert partners of the highest international level to complete its services, here Microsoft for

  • AZURE : Cloud Computing Infrastructure
  • PaaS : Architecture
  • Microsoft Power BI: BI and AI

⇒ The responsiveness of a CSM business expert: Focusing on business know-how, and iT development of platforms for customer relationship management, guaranteeing responsiveness and a high level of customization.

The Customer Success Manager contributes to the proper use of our software and technologies!

His role is to take care of the after-sales part with the customer. His main mission is to improve the Aston AI collection software customer experience throughout the life of the contract. He accompanies the company’s customers in their use of the software and its installation. User adoption of the platform is paramount and all efforts of the Customer Success team are geared towards this. He must also build customer loyalty and development. The Customer Success Manager must therefore be able to ensure a complete follow-up over the long term. It therefore becomes the guarantor of a successful customer experience!

A dedicated support team!

The ASTON AI team offers comprehensive business support and high-quality training. She is present in the follow-up of client requests and is very attentive during the start-up phase and throughout the life of your contract.

Permanent communication

In order to achieve a rapid implementation of the project, it is essential to establish effective communication. At ASTON AI, each new customer is assigned a single contact person, a Customer Success, who will follow every step of the process from A to Z, so that he or she knows your project inside out, answers all your questions and is there to support you. With you, he will define a schedule with weekly meetings to follow up the project. It is important that you also choose the right person internally to oversee the project and be in communication with your Customer Success.

You can test the ACC platform free of charge for one month, without obligation, by clicking here.

For more information, make an appointment directly with one of our sales representatives by clicking here.

ASTON AI Cash Collection

Collection Software Customer Invoice Recovery


ARTIFICIAL INTELLIGENCE SUPPORT ASTON AI

Discover the Beta version of our AI support module integrated into our platforms.

24/7 our AI answers your questions on how to use our software, FAQs, best practices, business questions, tutorials…

In the language of your choice!

 

 


SUPPORT ASTON AI

We’ll get back to you as soon as possible

Mail support :

Mail support

Support telephone number: 08 90 21 38 39

 

HELP CENTER CSM: Customer Success Manager

Our CSM team is at your disposal

Throughout your project: from implementation to training, adoption and support.

ASTON AI Cash Collection Quick Start Guide

ASTON AI Cash Collection – QUICK START GUIDE – Version TPE PRO


Download VSE / PRO version ASTON AI Cash Collection

Light client file

Light Invoice File


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