ASTON AI Support CSM

SUPPORT ASTON AI

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To contact Support by mail click here : Mail support

Support telephone number: 08 90 21 38 39

 

HELP CENTER CSM :

Our CSM (Customer Success Manager) team is at your entire disposalhroughout your project: from implementation to training, adoption and support.

CSM ASTON Cash Collection team support commitments

Putting people at the heart of customer relations.
Your complete satisfaction is our top priority.

Unlike many SaaS solutions that rely on call centers or automated chats and bots, we prefer direct interaction with experts. At ASTON AI, we firmly believe that human, personalized support is the key to customer satisfaction.  

Personalized Human Support

– Our support agents are qualified professionals, trained to understand and solve your specific problems. – Available our team is ready to help you by phone, email or online chat.  

A Dedicated Account Manager

• Each customer is assigned a dedicated account manager, your main point of contact for all your questions and needs.
• Your account manager gets to know your business and your unique challenges, ensuring tailor-made solutions.

 

Quick and efficient interventions

• Our aim is to respond to your requests quickly and efficiently, minimizing waiting and resolution times.
• We follow strict protocols to ensure that every problem is handled with the utmost care through a dedicated customer portal.

Comprehensive and Continuing Education

Initial Training

During integration, we offer comprehensive training for you and your team, covering all our software’s functionalities. – This training is given by experts who will guide you step by step to complete mastery of the tool.  

Continuing Education Sessions

We organize regular training sessions and webinars to keep you up to date with new features and best practices. – These sessions are interactive, allowing you to ask questions and get answers in real time.

Accessible Training Resources

Access a vast library of resources, including video tutorials, detailed guides and FAQs. – Our resources are designed to be clear and easy to follow, so you can learn at your own pace.  

Our Commitment to Customer Satisfaction :

1. Listening and Feedback: We value your feedback and suggestions, and use them to constantly improve our service. 80% of our roadmap and software improvements come from customer feedback. Your satisfaction is at the heart of our approach, and we are committed to doing whatever it takes to exceed your expectations.

 

2. Proactive follow-up: We carry out regular follow-ups to ensure that everything is working as planned, and to anticipate your future needs.
   This proactive approach enables us to prevent problems before they arise, and guarantee an optimal customer experience.

  At ASTON AI, we’re convinced that nothing can replace human interaction for quality support and training. We are committed to being by your side every step of the way, with dedicated experts and an approach focused on your specific needs. Customer satisfaction is and will remain our top priority.

 

Our Customer Succes Management department is at your disposal.

Implementing or migrating to a cloud-based order-to-cash dunning tool in SaaS mode means you’ll be up and running in no time. For this the platform must be immediately available online and secure. Thus, the main issue is the rapid adoption of the platform. That’s why a platform like ASTON AI Cash Collection adopts a two-pronged strategy: 1.
Rely on the solidity of its expert partners of the highest international level to complement its services, in this case Microsoft for

• AZURE : Cloud Computing Infrastructure
• PaaS : Architecture
• Microsoft Power BI: BI and AI

2.
La réactivité d’un expert métier CSM : Se concentrer sur son savoir-faire métier, et le développement iT de plateformes pour la gestion du poste clients, garantissant réactivité et haut niveau de personnalisation.

The Customer Success Manager contributes to the proper use of our software and technologies!

His role is to take care of the after-sales part with the customer. His main mission is to improve the Aston AI collection software customer experience throughout the life of the contract. He accompanies the company’s customers in their use of the software and its installation. User adoption of the platform is paramount and all efforts of the Customer Success team are geared towards this. He must also build customer loyalty and development. The Customer Success Manager must therefore be able to ensure a complete follow-up over the long term. He’s the guarantor of a successful customer experience!

A dedicated support team!

The ASTON AI team offers comprehensive business support and high-quality training. She is on hand to follow up on customer requests, and is always ready to listen during the start-up phase and throughout the life of your contract.

Permanent communication

To get the project up and running quickly, effective communication is essential. At ASTON AI, each new customer is assigned a single contact person, a Customer Success, who will follow every step of the process from A to Z, so that he or she knows your project inside out, answers all your questions and is there to support you. With you, he will define a schedule with weekly meetings to follow up the project. It is important that you also choose the right person internally to oversee the project and be in communication with your Customer Success. You can test the ACC platform free of charge for one month, without obligation, by clicking here. For more information, make an appointment directly with one of our sales representatives by clicking here.