How do you build a successful Aston Cash Collection project?
Implementing or migrating to a cloud-based order-to-cash collection tool in SaaS mode means you’ll be up and running in no time. To achieve this, the platform must be immediately available online and secure. So, the main challenge lies in rapid adoption of the platform. That’s why a platform like ASTON iTF Cash Collection adopts a two-pronged strategy:
⇒ Leveraging the strength of its expert partners of the highest international standing to complement its services, in this case Microsoft for
- AZURE: Cloud Computing Infrastructure
- PaaS: Architecture
- Microsoft Power BI: BI and AI
⇒ The responsiveness of a CSM business expert: Focusing on business know-how, and iT development of platforms for customer relationship management, guaranteeing responsiveness and a high level of customization.
The Customer Success Manager ensures that our software and technologies are used to the full!
His role is to take care of the after-sales part with the customer. His main mission is to improve the Aston ITF dunning software customer experience throughout the life of the contract. He supports the company’s customers in their use and installation of the software. User adoption of the platform is paramount, and all the efforts of the Customer Success team are geared towards this goal. It is also responsible for customer loyalty and development. The Customer Success Manager must therefore be capable of providing comprehensive long-term follow-up. They are the guarantors of a successful customer experience!
A dedicated support team!
The ASTON iTF team offers comprehensive business support and high-quality training. They are on hand to follow up on customer requests, and are always ready to listen during the start-up phase and throughout the life of your contract.
Ongoing communication
Effective communication is essential for rapid project implementation. At ASTON iTF, each new customer is assigned a single contact person, a Customer Success, who will follow every step of the process from A to Z, so that he or she knows your project inside out, can answer all your questions, and is always there to support you. Together with you, he’ll draw up a schedule with weekly project follow-up meetings. It’s vital that you choose the right person internally to oversee the project and communicate with your Customer Success.
You can test the ACC platform free of charge for one month, with no obligation, by clicking here.
For more information, make an appointment directly with one of our sales representatives by clicking here.
