360° View of the Customer Account: Consolidating Collections, Credit Management, and DSO on a Global Scale

360° View of the Customer Service Desk

For international groups, accounts receivable are often spread across multiple subsidiaries, multiple ERP systems, multiple currencies, and multiple countries. This fragmentation complicates the work of credit management, collections, and finance teams. As a result, it becomes difficult to gain a comprehensive view of accounts receivable and to effectively manage financial performance.

Finance departments today face a number of challenges. They must effectively manage DSO, monitor collection efforts at each subsidiary, assess customer risk at the group level, and consolidate aging balances when data is scattered across multiple systems.

To address these challenges, implementing a comprehensive accounts receivable consolidation system is essential. This approach provides a true 360-degree view of receivables, outstanding balances, collection efforts, and performance metrics.

Why consolidate accounts receivable?

In many international organizations, each subsidiary has its own tools, processes, and monitoring methods. As a result, information is often fragmented and difficult to leverage at the group level.

This situation leads to a number of challenges: a lack of a consolidated view of accounts receivable, complex measurement of group DSO, a lack of visibility into at-risk receivables, difficulties in managing international collections, an increase in manual reporting, and an incomplete analysis of credit management team performance.

As a result, decision-makers have only a partial view of the financial situation. They find it more difficult to anticipate risks, set priorities, and make the right decisions.

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A 360° view of customer accounts to better manage receivables

A 360° view of accounts receivable provides a single, consolidated overview of all the group’s receivables. Thanks to this centralized approach, finance departments, collections teams, and credit management professionals have real-time access to consistent and reliable information.

This allows them to view consolidated accounts receivable, aged receivables for all subsidiaries, late payments, payment commitments, disputes, collection actions, customer risk indicators, and collection performance.

In addition, this visibility makes it easier to identify risky payment patterns. This enables companies to anticipate non-payments and strengthen their management of customer risk on an international scale.

Consolidate debt collection across the group

Debt collection is a key driver of cash flow improvement. However, when a company operates in multiple countries, teams often struggle to track the actions taken by each subsidiary and identify which accounts receivable require priority attention.

Consolidating the collections process makes it possible to track all follow-up actions, standardize practices across subsidiaries, identify critical delays more quickly, prioritize cash collection efforts, and improve overall collections performance.

This provides managers with a consolidated view of the efforts being made to collect receivables and speed up cash inflows.

Credit Management: Centralizing Information to Better Manage Customer Risk

Credit management relies on the ability to quickly assess risks and make informed decisions. To achieve this goal, companies must be able to rely on comprehensive and up-to-date data.

A consolidation platform aggregates data from all subsidiaries to identify at-risk customers, monitor outstanding balances, track instances where credit limits have been exceeded, detect deteriorating payment behavior, and anticipate the risk of non-payment.

With this approach, organizations strengthen their control over customer risk while improving the quality of their decisions.

Reducing DSO through a consolidated view

DSO (Days Sales Outstanding) remains one of the most critical metrics for finance departments. However, when data is scattered across multiple entities or systems, measuring it becomes much more complex.

It is difficult to pinpoint exactly when payments are due and what steps can be taken to improve the situation.

Consolidating accounts receivable data makes it possible to track the group’s days sales outstanding (DSO), compare performance across subsidiaries, identify the main causes of delays, measure the effectiveness of collection efforts, and improve cash flow over the long term.

As a result, greater visibility directly contributes to reducing DSO and improving cash flow.

Read user reviews from those who have chosen to trust Aston AI with their debt collection efforts.

Multi-currency consolidation: a necessity for international groups

International organizations often have to manage multiple currencies. To obtain a consistent view of accounts receivable, it is essential to consolidate financial data into a reference currency while retaining the details of local transactions.

This multi-currency consolidation provides a consistent view of accounts receivable balances, a consolidated analysis of DSO, comprehensive tracking of collections, and a reliable and actionable group-wide overview.

In addition, finance departments can compare the performance of different entities without sacrificing accuracy.

A single platform for international customer service

Aston AI enables international groups to centralize all customer-related data within a single platform.

With this 360° view of accounts receivable, companies can consolidate receivables from all their subsidiaries, manage collections on a global scale, optimize their credit management strategy, reduce their DSO, control customer risk, benefit from reliable multi-currency consolidation, and access consolidated dashboards in real time.

In addition, teams benefit from better coordination among subsidiaries and easier access to strategic information.

A consolidated view for managing accounts receivable performance

Today, consolidating accounts receivable is a major challenge for international corporations. Without a comprehensive overview, it becomes difficult to effectively manage collections, credit management, customer risk, and DSO.

Conversely, centralizing customer data within a single platform provides a comprehensive 360° view of the customer account. Organizations then have the tools they need to improve their financial performance, accelerate collections, reduce DSO, and strengthen their cash flow over the long term.

Finally, a consolidated view of accounts receivable facilitates faster decision-making, better risk management, and more effective management of receivables on an international scale.

Aston AI: From Order to Cash

Founded in 2011, ASTON AI, voted Fintech of the Year 2015, has revolutionized the receivables management market in ten years by offering a high-performance, simple, comprehensive and innovative platform. ASTON AI’s platforms benefit from 10 years of continuous technological development and an in-house R&D department dedicated to digital services.

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