Validation workflow

The approval workflow is a chain of approvals—either automatic or manual—that takes place before a critical action is taken: issuing a credit memo, sending a formal notice, granting a payment plan, or forwarding a case to the legal department.

Example

A credit of less than €500 is approved by the collections specialist. For amounts above that, it must be approved by the finance manager in the software.

Why It’s Important

He retains control over decisions that involve spending money or affect customer relationships, without slowing down simple cases.

For more information: the Order-to-Cash Guide.

See also: processing workflow, credit note, formal notice.