Automatic escalation

Automatic escalation forwards an unprocessed or unanswered follow-up request to a higher level: a manager, a sales representative, senior management, or the legal department.

Example

An invoice for €25,000 is 30 days past due, and the customer is no longer responding. The software automatically notifies the account manager, and then the CFO if there is no response within 10 days.

Why It’s Important

It ensures that major delays are not overlooked. Everyone knows when they need to take action, and sensitive cases are handled at the appropriate level.

To learn more: Aston AI debt collection software and best practices for debt collection.

See also: custom scenario, processing workflow, litigation.