How do you build a successful Aston Cash Collection project?
Implementing or migrating to a cloud-based order-to-cash collection tool in SaaS mode means you’ll be up and running in no time. To achieve this, the platform must be immediately available online and secure. So, the main challenge lies in rapid adoption of the platform. That’s why a platform like ASTON iTF Cash Collection adopts a two-pronged strategy:
⇒ Leveraging the strength of its expert partners of the highest international standing to complement its services, in this case Microsoft for
- AZURE: Cloud Computing Infrastructure
- PaaS: Architecture
- Microsoft Power BI: BI and AI
⇒ The responsiveness of a CSM business expert: Focusing on business know-how, and iT development of platforms for customer relationship management, guaranteeing responsiveness and a high level of customization.
The Customer Success Manager ensures that our software and technologies are used to the full!
Son rôle est de s’occuper de la partie après-vente avec le client. Sa mission principale est d’améliorer l’expérience client du logiciel Aston ITF de relance recouvrement tout au long de la vie du contrat. Il accompagne les clients de l’entreprise dans leur utilisation du logiciel et son installation. L’adoption de la plateforme par les utilisateurs est primordiale et tous les efforts de l’équipe Customer Success vont dans ce sens. Il doit également fidéliser et développer la clientèle. C’est donc un suivi complet sur le long terme que le Customer Success Manager doit être capable d’assurer. Il devient donc le garant d’une expérience client réussie !
A dedicated support team!
The ASTON iTF team offers comprehensive business support and high-quality training. They are on hand to follow up on customer requests, and are always ready to listen during the start-up phase and throughout the life of your contract.
Ongoing communication
Effective communication is essential for rapid project implementation. At ASTON iTF, each new customer is assigned a single contact person, a Customer Success, who will oversee the project from A to Z. This means he or she will know your project inside out, answer all your questions and be there to support you. Together with you, he or she will draw up a schedule with weekly project follow-up meetings. It’s vital that you choose the right person to oversee the project and communicate with your Customer Success.
You can test the ACC platform free of charge for one month, with no obligation, by clicking here.
For more information, make an appointment directly with one of our sales representatives by clicking here.
